COMPLAINTS (EU)

We take all complaints seriously and endeavour to resolve all grievances promptly.  Please let us know when you feel we have made a mistake or done something you find unsatisfactory. You will help us improve our service further.

If you wish to contact us about a complaint, the first step is to contact your insurance broker or Managing General Agent (MGA) who provided you with your insurance policy.  If your concern is about their service, or the way the policy was sold to you, they will respond to your complaint.

Please note you will be asked for your policy or claims number and contact details.

If you have contacted your insurance broker or the MGA who provided you with your insurance policy and they have not been able to resolve the matter, please get in touch with us by using our Contact Us form and we will endeavour to resolve the matter for you.

If you are not satisfied with the response to your complaint, or have not received a response within eight (8) weeks, you may be entitled to complain to the Financial Ombudsman Service (UK), Financial Services and Pensions Ombudsman (Ireland) or Office of the Arbiter for Financial Services (Malta).