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COMPLAINTS (EU)

We take all complaints seriously and endeavour to resolve all grievances promptly.  Please let us know when you feel we have made a mistake or done something you find unsatisfactory. You will help us improve our service further.

If you wish to contact us about a complaint, the first step is to contact your insurance broker or Managing General Agent (MGA) who provided you with your insurance policy.  If your concern is about their service, or the way the policy was sold to you, they will respond to your complaint.

Please note you will be asked for your policy or claims number and contact details.

Taking your complaint elsewhere

If you are not satisfied with the response to your complaint, or have not received a response within eight (8) weeks, you may be entitled to complain to the Financial Ombudsman Service (UK), Financial Services and Pensions Ombudsman (Ireland) or Office of the Arbiter for Financial Services (Malta).

Financial Ombudsman Service (UK)

Financial Services and Pensions Ombudsman (Ireland)

Office of the Arbiter for Financial Services (Malta)

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London, E14 9SR

Financial Services and Pensions Ombudsman Lincoln House, Lincoln Place, Dublin 2, D02 VH29

Office of the Arbiter for Financial Services
1st Floor
St Calcedonius Square
Floriana FRN 1530
Malta

T: 08000234567 or 03001239123

T: +35315677000

T: (+356) 21 249 245 or 80 072 366

E: complaint.info@financial-ombudsman.org.uk

E: info@fspo.ie

E: complaint.info@asf.mt